Terms and Conditions

Terms and Conditions

WALL’S JOY@PARTY Terms and Conditions

Thank you for using Wall’s joy@party portal. We assure that you will find the use of walls.pk convenient and easy. By using this website, you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time

  1. Walls Business and Scope of the Service Provided:

Wall’s.pk is an ecommerce platform that provides an online ice cream delivery experience to its users.

  1. Your order is an offer to buy from us. Acceptance of the order is at the discretion of walls. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery.
  2. Prices of products sold through our website will be same as in retail stores.
  3. wall’s team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order.
  4. Terms of Use:

Any order placed by you at our website is deemed to have been placed in accordance with these Terms of Use.

  1. Eligibility:

You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.

  1. Pricing:

All prices posted on this website are subject to change without notice. Posted prices includes all taxes. In case of any additional taxes or charges the it will be mentioned on the website.

  1. Cancellation Policy:

It is our policy to permit you to cancel or edit the order before 12 hours of delivery. No cancellations can take place after 12 hours of order placed.

  1. Payment:

All payments are to be made in full and in cash (only in PKR) at the time of delivery.

  1. Intellectual Property:

All material contained on this website and/or associated to this service is owned by or licensed to Unilever Pakistan ltd. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  1. Delivery information:

Currently deliveries are only made in Lahore. Any order booked for areas beyond the areas mentioned in the list will not be entertained.

Wall’s.pk delivers seven days a week in between 10:00 am to 10:00 pm during the time suggested by customer.

No order below PKR 500 will be entertained and delivery charges are 10% of the total bill. There are no extra taxes, hidden costs or additional shipping charges. The prices mentioned on the CHECKOUT website are the final prices.

The delivery date can be changed by contacting our customer service team on RAABTA 12 hours before the time of delivery.

  1. Your Account:

Before you place an order, if you have any questions relating to these Terms and Conditions please contact our customer service team Raabta to access some areas of the website, it is important to register your account and become a member of Wall’s.pk

As per the agreement, in order to execute with wall’s, you agree to provide us your correct, complete and up to date information including, but not limited to, your legal name, billing and delivery addresses, telephone number and you are required to promptly notify walls.pk of any change in your Customer Registration Data. Once you become a member, safeguarding and maintaining confidentiality of your account user name and password is your responsibility. whenever a fraud is detected with your account or any other irregular activity, wall’s.pk reserves the right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.

  1. Privacy and Security:

Wall’s believes in giving the highest priority to its customers. Your privacy is important to us and we want you to feel safe and at ease while ordering at our website. We will neither use your personal information, nor we will share it with any one. The fact that you trust us and ordering at our website means that you agree and accept the practices described in terms and conditions of website.

  1. What personal information is collected:

Anyone can freely browse the website without registering. Placing an order with us would require you to share your personal details with us. At the time of placing your order, you have the option to either check out as a guest or become a member. In both cases, information such as your name, email address, telephone number, billing and delivery details are required. If you are checking out as a guest, you will not be a registered member of walls.pk.

  1. How to change or remove your personal information:

You have the right to change or remove your personal details by accessing your Account page. we will not use your information in any way.